Terms of use of the proxy rental service | Proxy-Store

Proxy Rental Service Terms of Use

Part 1 — General Terms.

The Proxy-Store.org service acts as an intermediary between the client (buyer) and the proxy provider and does not take any responsibility for any harm caused or the potential for harm to the client, their information, or their business due to the use or inability to use the service's products.

After 24 hours from the purchase, the money for the order cannot be refunded, and the proxies cannot be replaced.

The guaranteed uptime of proxies is 95% per month. Example: a proxy may be down for up to 1 hour per day, totaling 30 hours per month (5%). If the proxy downtime exceeds 5% per month, the service will provide a monetary compensation (for the downtime period) or extend the rental period for those problematic proxies.

Proxy operation is guaranteed only on the resource of the category you selected. Example: if you purchased proxies for the social network VKontakte, proxy operation is guaranteed only on this social network.

The service may change the IP subnet and the proxies assigned to clients without prior notice for the following reasons, beyond the service's control: if the subnet causes issues with accounts/services, if the subnet is on a spam blacklist, if the subnet is blocked by RIPE, or for preventive subnet changes.

The service guarantees proxies with geolocation in Russia from at least 2 subnets if the client order includes at least 5 proxies. For proxies purchased with any other geolocation or shared proxies, subnet diversity is not guaranteed (i.e., even with any number of ordered proxies, only one subnet may be issued).

Before purchasing, the client must read the description of the proxy category, FAQ on using the service and proxies. If there are any questions, the client must contact customer support and get a consultation.

Access to all resources blocked by any government, payment services, and banks is prohibited for use. There may also be issues or complete inability to use proxies with the following programs and services:

  • Keycollector program;
  • Proxifier program;
  • Avito website;
  • Yula website;
  • OLX website;
  • bet365 website;
  • DOFUS website;
  • Vtope service;
  • Betting sites (relevant for "For all sites" category, except for: USA, Germany, UK, Russia, Netherlands, Ukraine);
  • Steam (relevant for "For all sites" category, except for: USA, Germany, UK, Canada, Russia, Netherlands, Ukraine);
  • Devices with IOS operating system;
  • Ino Steam Multichat program;
  • Instagram777 website.

Channel bandwidth (proxy speed) is up to 100 Mbps and depends on network load. Usually up to 10 Mbps.

Some proxies may be on spam databases (e.g., BlockList.de, SpamHaus, StopForumSpam, SpamCop, etc.). This usually does not affect the proxy's performance.

Proxies return to sale after the rental period ends for any order (this is standard practice for any proxy rental service). If the client fails to renew the proxies for any reason, the service does not guarantee their restoration in the next order.

Customer support is available 24/7.

Part 2 – Prohibited Actions for Clients.

  • Fraud in any form, hacking, insults, threats, defamation.
  • Insulting service staff at proxy-store.org and threatening them.
  • Password cracking (brute force), port vulnerability scanning.
  • Creating phishing websites.
  • Spam, including but not limited to forum, website, blog spam, email newsletters. Ports 25, 465, etc. are closed.
  • Distributing malware (viruses, trojans, and anything that can affect software operation).
  • Hacking websites and finding their vulnerabilities (including sql-inj).
  • Distributing materials without the copyright holder's knowledge (videos, music, software, etc.).
  • Breaking the laws of the country where the proxy is located.
  • Mass registration of accounts on various services, forums, and social networks.
  • Transferring proxies and proxy access to third parties.
  • Using the service's proxies to access financial institutions, banking websites, fintech websites, including Stripe.com. In case of violation of any of these points, proxies will be disconnected, the violator will be blocked, and money for the orders will not be refunded.