Refund policy

Detailed Return and Exchange Terms.

1. Server Proxies.

  • Returns are possible for orders containing no more than 20 proxies.
  • Returns are possible within 24 hours after purchase.
  • Returns can be requested only once for each proxy category offered on the service.

Example: a customer bought proxies from the “social media proxies” category. These proxies didn’t work for the customer. The customer contacted our support, and we issued a refund. Then the customer bought proxies from the “gaming proxies” category. These proxies didn’t work for the customer either. The customer contacted our support again, and we issued a refund.

Exchanges are possible at any time if proxies do not work due to the service’s fault for more than 24 hours.

2. Residential Proxies.

  • Returns for the test package (200Mb package) are not possible.
  • Returns for other packages are possible within 24 hours after purchase.
  • Refunds are made for the unused traffic volume, rounded up to 100MB.
  • Exchanges are not possible.

3. Mobile Proxies — Unlimited.

  • Returns are possible within 24 hours after purchase.
  • Exchanges are not possible.

4. Mobile Proxies — Traffic Packages.

  • Returns for the test package (100Mb package) are not possible.
  • Returns for other packages are possible within 24 hours after purchase.
  • Refunds are made for the unused traffic volume, rounded up to 100MB.
  • Exchanges are not possible.

5. Public Proxies.

Considering the nature of the service provided, it should be noted that the Public Proxies we offer to the User are open and beyond our control.

Given the specifics of Public Proxies, a refund is only possible if our service is unavailable (non-functional), making it impossible to provide Users with the proxy list for at least two days.

In all other cases, including temporary or permanent unavailability of proxies with different characteristics (e.g., SOCKS5/HTTP(S), proxies for any country, compatible with any online service, etc.), refunds are not provided.

6. Returns are possible to:

  • Cryptocurrency Litecoin
  • Cryptocurrency Dash
  • Cryptocurrency Zec
  • Stablecoin USDT TRC20 (1$ fee)
  • AdvCash USD
  • Webmoney WMZ
  • Perfectmoney USD
  • Stripe (when paying via Stripe, Google Pay, Apple Pay)

7. Returns are not possible to:

  • Bank card

8. Return Timeline:

Returns are made within 24 hours after the customer contacts support.